Refund Policy

We aim to resolve concerns fairly and transparently. This policy applies to service payments and approved parts supplied by Citi Computers.

Service refunds

Diagnostic and labour charges cover time spent inspecting or completing approved work and are generally non-refundable once performed. If an approved repair cannot be completed, we will explain the outcome and discuss the appropriate charge, if any.

Parts and replacements

Replacement parts are eligible for remedy according to the applicable supplier warranty and consumer law. Parts that have been installed, damaged, misused, or altered after delivery may not be eligible for refund.

How to request a review

Contact us promptly with your invoice number, device details, and a description of the concern. We will inspect the issue and respond with the available resolution, which may include rework, replacement, credit, or refund where appropriate.

Refund timing

Approved refunds are returned to the original payment method where possible. Processing times depend on the payment provider and may take several business days.

Contact information

For questions about this policy, contact Citi Computers at citicomputers.in@gmail.com, call +91 94426 41551, or visit Your local computer service centre, India during Mon - Sat: 9:00 AM - 8:00 PM.